Shipping Policy

Dispatch timelines

Standard catalogue orders are typically dispatched within 2–5 business days of payment confirmation, subject to stock availability and order verification. Custom and made-to-order products follow the production timeline agreed at the quote approval stage, which is generally 10–21 business days from artwork approval.

Orders placed on public holidays or during sale events may experience longer processing times. You will receive a dispatch notification with a tracking number once your order ships.

Service area and charges

• We ship to serviceable Indian PIN codes via our logistics partners. Serviceability is checked at checkout; we cannot guarantee delivery to all locations.
• Shipping charges, remote-area surcharges, or outstation fees are displayed at checkout before payment.
• Free shipping thresholds or promotional shipping offers, if applicable, are shown on the relevant product or checkout page and are subject to change without notice.

Address accuracy and risk

• You must provide a complete and accurate delivery address, contact name, and PIN code. We are not liable for delays or losses caused by an inaccurate or incomplete address.
• Risk in goods passes to you on delivery to the address or to your authorised recipient, subject to any different rule required by applicable law.
• If a delivery attempt fails and the parcel is returned to us, we will contact you to arrange redelivery. A second shipping charge may apply.

Delivery issues

If your parcel is marked delivered but not received, or arrives visibly tampered with or damaged, notify us at hello@livnow.in within 48 hours of the delivery notification. Preserve the outer packaging, labels, and any photographic evidence where possible — this helps us file a claim with the courier.

We will investigate with the delivery partner and, depending on the outcome, offer redelivery, replacement, or a refund in line with our Returns & Exchanges Policy.

Cross-border shipping

International shipping is available to select destinations subject to export controls, airline and courier screening, and customs acceptance. We may refuse, pause, or cancel any international shipment that is restricted, impractical, or commercially disproportionate to fulfil. International delivery dates are estimates only.

For international orders, contact hello@livnow.in before ordering to confirm serviceability, estimated timelines, and shipping costs for your destination.

Duties, import taxes, and clearance

• Unless expressly stated otherwise at checkout, international recipients are responsible for import duty, VAT, sales tax, customs clearance fees, and brokerage charges.
• You are responsible for confirming whether textile, apparel, fibre-content, country-of-origin, or import labelling rules apply in your destination market.
• If a shipment is returned because the recipient refused delivery or did not complete customs formalities, we may deduct non-recoverable freight, return, storage, and customs charges from any refund where lawful.

International risk and limits

For international shipments, our responsibility is generally limited to arranging shipment in good faith and responding to verified in-transit loss or damage claims through the carrier process.

We are not responsible for foreign import seizure, quarantine, customs reclassification, or local product-law enforcement outside our control.